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Our friendly and informative customer support team 
will help to answer all your questions to any
technical or other support issues. 
 Please submit the form below to request support.
We appreciate your feedback and will respond shortly.

 Check your Internet Speed

Please be sure to confirm your email address is correct so we can reply!
You can also reach us by phone 9AM-6PM Pacific Standard Time at  305-434-7559.
E-mail Address: *
First Name *
Last Name *
Account/User ID (Phone number called from): *
PIN
Installation: was it easy or did you encounter problems?
Activation: was it easy or did you encounter problems?
Have you used other VoIP Products? *Yes
No
If yes, which other VoIP products have you used and how does this compare?
Date of call you had trouble with * Select Date
Time of call you had trouble with *
Country called from *
Country called to *
Number called to (include country/city code): *
Location called from (Internet Cafe, Laptop on Wifi, etc.) *
Which product did you use (USB Phone, SoftPhone, WiFi Phone, etc.) *
Rate call quality (1 lowest quality, 10 highest quality) *
Was there a delay in connecting? *Yes
No
If yes, how long was the delay?
Your Internet Speed (click on Speed Test above)
Nature of the Problem: *Static
Echo
One Way Call
Underwater sound
Call Does Not Complete
Call Breaking Up
Other (please describe in COMMENTS below)
Is the problem repeatable? Can you duplicate the problem or did it just happen one time? *Happened One Time
Happened Repeatedly
Comments *
Attach a File:
* Required

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